bad survice

good day I have orderd a washing machine 14 KG defy at game inline on the 2nd of August till today I have not received my order, I've been trying to call,texting, I boxing, emailing, but no straight answer instead they laing saying tomorrow tomorrow, till today I have not received my order on the 24th of August I got a massage saying my order has been signed and is delivered when I call they don't give me a straight answer, yesterday I went to game store in springs mall for help they also tried to call and they also didn't get a straight answer, instead they say they will call them back to they can give me feed back, but they did not.Today when I track my order it says delivered. order no *** mary Jiyane ***