bad SMS feedback and non existent help from manager

I bought all my appliances at Game stores, and was always very happy. Unfortunately, I was shocked today when I responded on a SMS I received late Friday morning.

I took a faulty pressure cooker back 2 weeks ago, with more than a year warranty left. I was happily surprised when I received the message: Quote: “Game Paarl would like to inform MR B***** that your repair item is back in store awaiting your collection. Do not reply”

What this message told me, was to collect the repaired item. It also mean to collect it as it was handed in. Without the cord and bowl. It was a collection.

I am quite far away from the Paarl Store, and drove to collect my repaired item. To my dismay, I was told they have decided to refund me, and they need the lead and bowl before they can refund. I asked to speak to the manager, but the only answer he was able to give me, was that he cannot help that the system is sending out this message. Wow, I did not expect that answer from a manager.

In short, I bought a faulty product from Game, which they acknowledge through willingness to refund me. However, due to your “system” it cost me 2 trips to the store.