Bad services Game Fleurdal online department

Game Fleurdal online department there is a lady by the name of Miriam with no phone etiquette, she does not greet when answering the phone has a very unprofessional manner with speaking to the customer also, does not return a call when she says she will. Waiting for an online order that normally takes 2-5 days, I'm on day 10 and I have to call to get feedback as to why it's taking so long. They don't even deserve a star.