bad service yet again!!

Good Day

Yet again Game stores have failed in customer satisfaction.

On Friday, 26 January 2018, I went to the West Street Game store to report that a washing machine that we purchase, which is under extended warranty, is not operating properly as it stops in the middle of a wash cycle.

Firstly when we got to the store I approached an elderly gentleman (didn’t see his name tag) for assistance. He said he will get someone else to help us, we waited a while and he never came back.

Another gentleman, Keith, assisted us and made copies of the necessary documents and told us that he will call head office on Monday, 29 January 2018. I called Keith on Tuesday, 30 January 2018, and he confirmed that he had reported our claim.

However, to date we have had no response from Game store nor has any technician called. This is the 4th time that we have had to get the washing machine repaired and every time I have to send emails to complain of non-service from Game before we can get assistance! We were told that a technician will be onsite to inspect the machine within 48 hours. Its more than 48 hours!!!

I’m upset and very dissatisfied with this service. In addition, it seems like the washing machine is defective and needs to be replaced!!!

This is causing serious inconvenience to us.

Kindly give this matter your immediate and urgent attention.

Kin regards Zahira Mohamed