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Zeenat H

1 reviews | Active since Jun 2017

08 Dec 2019, 12:51

Bad service with repairs

My TV went in for repairs after they gave me a hard time booking it in, when returned to me the sensor cap was not replaced and the tv now gives me issues doing anything as the remote does not sense it from a distance. I reported this to game customer service I was given a ticket number and was told game cresta would contact me for a technician to come out and sort out the problem to date no one has called me and my tv is so problematic.

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Replies (3)
Game
Game's reply09 Dec 2019, 09:10
Official
Hi Zeenat,

I am sorry to hear about the experience regarding your TV and its repair, please note that I have escalated the matter for you for further assistance as soon as possible.

Kind Regards
Ralton Pillay
Game Online Support: Tel: ***Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)Game Sure Extended Warranty Enquiries: Tel: ***/ ***www.game.co.za

Best regards,

ZH
Zeenat H's update11 Dec 2019, 18:33
Reviewer Update
Hi since you sent me this email someone called me from game to find out what's the problem and to inform me that a technician from game will be coming out to me to assess and fix my TV to date no technician has called me nor has game followed up. What is the point of promising service and yet we get no service.
This is the worse service I've experienced, GAME DAMAGES MY GOODS AND STILL HAS THE AUDACITY TO PROCRASTINATE FIXING THE PROBLEM. I AM SURE NEVER TO PURCHASE FROM GAME AGAIN.
I EXPECT MY TV TO BE FIXED BY END OF THIS WEEK.
ZH
Zeenat H's update18 Dec 2019, 12:24
Reviewer Update
I am still waiting for my TV to be fixed its been 2 weeks since the technician came out to assess my TV and was show what is going on since the TV came back from repairs because this problem only started when it returned.
When will my TV be sorted out.