Bad service with no communication

So recently I ordered a washing machine online at Game online shopping I actaully bought two.. The second machine came the pass Sunday the 1 of June I opened it plugged it in it was quite small I thought it wud be bigger I just tested it to see if it works I never washed washing with the machine.. I then requested a return it's been 7 days they never came to fetch the the machine they give u the run around this person calls tht person calls but no one comes to collect the machine.. A lady from customer service called me only after I chatted to some one on WhatsApp from game she requested I take pictures of the whole machine.. Saying they maybe won't take it back n I have told her I just want to buy a damn bigger machine this machine I'm sitting with is too small n for till bran new it's back in the box itust be assessed first then they will l t me know if they going to take it back or not... I will take this damn m chine back to the sto e it came from and demand my money back they have have been giving the damn run round fr a whole week.. A simple damn thing just to come collect the the machine send my money back so I can get a bigger 1 what Is they damn prblm this **** service I have never had to Deal with... And I always buy stuff online but this is now the first... And the the machine comes from Game store in midrand... If they do not collect this machine they will be seeing me very soon... With this small damn machine