Bad service with different explanations

<p>I bought a power bank at Game and it was not working after a week . I returned it and was given a voucher . I was ****** and all my belongings were taken including the car keys . I went to Game for several times and was told that they will call me as they will trace the voucher . I went there for several times and was told that they will call me back , yesterday i went and complaint and was told that if i lost or the voucher was ****** they wont give me back that money . I ask myself how many unclaimed vouchers are either lost or ****** does Game store has ? Why was i never told before ? I want my power bank or my refund for it </p>