Bad service unexpectedly!!!!

I was in a process of opening a new account with Game as I am always preferring to buy my appliances from them . I was told their system was down I should try to phone them around 3pm. I phone them again as per their instruction and asked the consultant if I can proceed with the application or not. The consultant took my id number and asked me to hold the line. I was waiting on the line for almost an hour she never get back to me. I phoned for the second time and another consultant kept me holding the line for another 30 minutes and never get back to me. While I was waiting on the line I heard them chatting and laughing until I hanged up. You should let us know if you don't need new accounts anymore and stop wasting our time!!!. The reason I have decided to open an account with you its because I am always buying from you cash. I have never been disappointed with you before but when I am trying to create a long relationship with you its a disaster.