Bad service to Vodacom clients

Item: Game
Rating: 2
Author: Michelle S

I received the worst service ever from your Game store in Rosebank. <br> <br> I needed to upgrade my cellphone contract and spent 2 hours in the store trying to get this resolved. from service consultants chatting on personal calls for 30 minutes to the store manager being rude and unprofessional to myself and my husband. <br> <br> I am definitely contacting Vodacom as well to inform them of the manner in which your store treats their customers.

Helpful (0)

Replies (1)

Game's replyOfficial

03 Feb 2016, 07:21

Hello delmonica1,

We acknowledge receipt of your complaint with reference ***0.

Please accept our apologies for the poor service rendered to you. We will not tolerate this and as per your discussion with Management the relevant team will be addressed and corrective action will be put in place.

We invite you to please call upon senior management should you experience a problem in store again.

We thank you for your support.

Regards.

Rina Taute
Group Customer Service Advisor
***
Tel: ***73

Game's reply03 Feb 2016, 07:21

Official