Bad service, theft and false advertising

Where do I start... On the 28th of May 2020 I came across a ad of game stores on facebook.

For which the picture indicates to be stainless steel stock pots.

I order it immediately online.

Few days later a order shows up... The incorrect order, instead of pots... And stainless baking tray and egg lifter.

Then I wanted to find out why I received the incorrect order after about a week... They discovered the online marketing department place the incorrect item picture on the ad I saw... It wasn't meant to be pots but what I received

Then another week of wasting time and airtime trying to rectify the situation... With the customer contact Centre leader Chezlyn Holmes, and the marketing department they agreed to give us the advertised pots at the price I paid online two weeks before...

Ronelle the call Centre agent had mention that game Bayside do have stock in those pots.

And another week passes... The pots they offered to give us can't be found, mass mart and game apparently discontinued that item...

Another week of calling and wasted airtime and time, we finally agree to just return the incorrect item and just get our money back

Once again all this was arranged with Chezlyn Holmes, team leader,

Its now end of June and we call again Chezlyn he arranges a courier for the next day without informing us to be home for the pick up then 4 days later finally the courier picks it up.

Another week passes call the call Centre again and chezlyn acknowledges Bayside has received the incorrect item and he promises to sort it out with finance department to get our money back that was the 7th of June 2020... As well as compensation for all of this.

We are at the 10th of July 2020 and still not resolved.

Still awaiting refund.

Had to waste airtime and time again but now chezlyn avoids our calls.

Promises to call back but doesn't.

Extremely bad service, theft and false advertising.