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PEARL M

1 reviews | Active since May 2018

31 Oct 2019, 08:50

bad service , system not updating , unhappy client

i have a credit card with the company made a late payment on the 11 or 12 so from yesterday i have been requesting the latest statement from the call center i have been transferred from pillar to post they keep sending me statement dated the 10th , even emailed them no joy , today i called again 3 times same thing not getting assistance finally spoke to Yolanda at client services she also did the same thing send me statement dated the 10th, and i explained to her as well that i need UTD statement as my account was paid, such a huge institution they cannot even service their client with correct correspondence regarding the account now my account still reflects in arrears with all credit bereau institutions, please send me an up to date account so i can be able submit this letter to a financial institution that is busy with my bond application

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PEARL M's update31 Oct 2019, 10:19
Reviewer Update
unfortunately i am not happy with your response because it doesn't give me time frames of when i am getting statement and also it doesn't give me assurance that my complaint will be dealt as soon as possible , i am not going to call or email the client service department because that is exactly what i was doing for the 2 days trying to ask for assistance from your company which i am still not getting joy i want your department to deliver to client expectation before end of business today , i am not going to wait for 24 hrs for management to contact me i have already wasted 24 hrs doing call and emails to your department and nothing has materialized.