bad service run around as usaul

My mother went to game in December 2015 she spoke to a manager and was advised that the extended warranty that we had on the fridge is with the supplier of the fridge and that we have to contact them. I was then in touch with the supplier ever since. The supplier then came back to us on the 18/03/2016 to say that they have cancelled the job as the extended warranty is not with them. I then called the store and spoke to Shamiel he then advised that a ticket was logged on the 09/03/2016 and that he is waiting on follow up. I then went to the store on the 31/03/2016 and requested to speak to the manager the manager but before i spoke to the manager i spoke to yazeed who advised that the fridge would have to be replaced if it is not under warranty i didnt trust what he said so i went to the manager he then refered me to shamiel who was helpful but my issue is that we have waited since December due to misinformation that we received from Game. Shamiel then called the warranty department and they advised that they are waiting on parts the call was logged on the 09/03/2016 and we are still waiting for something to happen we are not receiving any communication at al bad service i am fed up