Bad Service received from Game stores

On the 20th of April I requested for a settlement letter to settle the GAME RCS account which was received on the 23rd of April. A payment of R21917,09 was made on the 25th of April. I also received a confirmation sms that the payment was received and account closed in April. Today I received a phone call from RCS group and a lady told me that the account is overdue with an amount of R3500. When I asked why she could not go to the payments department to obtain confirmation that the payment was made she cut the call. I then contacted the Game Call centre and spoke to 5 different people who kept cutting my call after explaining my story to them. <br> <br> To date the payment has not been allocated and no one is giving me aswers as to why the payment was not allocated and thus affecting my credit profile. This is totally unacceptable and needs to be addressed ASAP to ensure that it does not happen again to any other customer for that matter.<br> <br> Regards<br> Angry Customer