Bad service received from Customer service at Game Festival Mall

Dear Concerned,

I am absolutely shocked by the service I received at Game Festival Mall. On the 29th of December 2017. Firstly my mother's television ( Hisense ) was broken for the third time with the same fault so it was my third I was sending for repair on behalf of my Mother. I request that if possible can they rather replace the TV instead if sending it to be fixed, the lady at customer was not knowledgeable and called the store manager to assist. The store manager advised that they will not replace the TV as it is not they decision, but Hisence to decide. How sad for because I did not purchase the TV from Hisence and I got no right to contact Hisense. In one year the got broken 3 times with the same problem and my poor mother has to stay for day without a TV. I then suggested to the store if they could at least make a plan for me to get another TV as it was festive holidays and my Mother has her Grandchildren visiting and they need a TV. Only then the store manager advised me of a loan TV they can give to me, why did not anyone tell about it before? The loan TV had terms and conditions that I had to sign, but before I could sign it I enquired a couple of points to it. Sadly, the store "manager" did not have answers for me. She had to now call the customer service manager to assist, but the so called manager was just to busy to come attend to me! So the lady store had to physically go to him to explain my concerns about the terms and condition and she came back after 15 minutes with an amended T&Cs hand written with the pen by the big busy boss CS manager who is too busy to attend to a customer.

I have been purchasing all mu electronical appliances from GAME for years and my wife currently has a Game card. But after this checking service I have lost my faith and respect for GAME Stores.

Sad Regards,Nhlanhla