Bad service, poor communication.

I would just like to inform the public that I was offered a cash advance by Game. When I followed up I was told that the money would be paid into my bank account within 48 hours. The incident took place three weeks ago. After the first 48 hours I phoned to make an enquite regarding who far the process is, then I was told that my credit score was to low. After this another consultant phoned me and said that there was a misunderstanding and I will receive the money on the 23/13/2020. I contacted Game this morning, as no funds was transfered into my bank account. When I phoned this morning after several emails the response I got was that my credit score is to low and that it is a new criteria after my first application was successful.