Bad Service - Online Shopping Game Store

Item: Game
Rating: 1
Author: Shila M

I have purchased a tablet on online Game Store on the 6 of August 2020, on Saturday the order was cancelled without any explanation.

1. I was hoping that I will get an email a follow up with an explanation and on how you will be refunding me for this purchase.

2. I contacted your call centre, where I was given speculation with no facts - I expected to be contacted at least on the first business day, which was the 11th of August but until today, I haven't received any communication.

3. I have sent an email yesterday, asking when will I get my refund, until now don't have any feedback.

The only thing that I need is my refund so I can go and purchase this somewhere else.

Helpful (0)

Replies (2)

Game's replyOfficial

14 Aug 2020, 13:29

Hi Shila,

I'm sorry for the experience you've had with your query and the delay in response to your emails.

This is certainly not the service delivery we want you to have.

Please send us your order number and we will check with our finance team and I will request they put a rush on this. You will be notified once it's been processed.

Kind Regards

Mlindeli Ngcana

Game Online Support: Tel: **********
Customer Service Contact Centre: Tel: 0861 GAME CARE (**********73)
Game Sure Extended Warranty Enquiries: Tel: **********/ **********

www.game.co.za

Game's reply14 Aug 2020, 13:29

Official

Game's replyOfficial

28 Aug 2020, 08:21

Hi Shila,

I hope this mail finds you well.

Please respond to us via email at *** and provide us with your order number and contact details and we will get back to you.

On the subject of your email please put in "Attention Mlindeli #620069: and we will response as soon as we can. Please also put in your banking details so that our team can process your refund,

Banking details
Bank name:
Account number:
Account type:
Branch name:
Branch code:

Thank you.

Game's reply28 Aug 2020, 08:21

Official