BF
Bianca F
1 reviews | Active since Dec 2015
13 May 2019, 16:33
Bad service online as well as in store
I saw a phone I wanted but there is no stock available in my town. I sent an email to ask whether they can get stock to my town. I also Live chatted with a staff member and Brad suggested I buy it online but there is no online purchase button for the item. Also I have cash only because it is for my birthday and people gave me money instead of gifts. I was told that the store manager deals with this. Couldn't someone atleast help me and make it a little easier to purchase a phone? Seems like online and email service is as bad as store service. Very disappointed
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Replies (2)BF
Bianca F's updateReviewer Update
13 May 2019, 19:40I phoned the store and was assured that they would call back with stock and price. But no call came. So I decided to go to the store because the info online said stock in store and the price I was able to pay. At the store I spoke to Abigail in the Beacon Bay East London branch. She was fast, she was efficient and she knew exactly what to do and where to find it. She alone saved Game's reputation in my eyes. I hope that I get to deal with her when I next visit Game
BF
Bianca F's update13 May 2019, 19:40
Reviewer Update
I phoned the store and was assured that they would call back with stock and price. But no call came. So I decided to go to the store because the info online said stock in store and the price I was able to pay. At the store I spoke to Abigail in the Beacon Bay East London branch. She was fast, she was efficient and she knew exactly what to do and where to find it. She alone saved Game's reputation in my eyes. I hope that I get to deal with her when I next visit Game
Game's replyOfficial
14 May 2019, 11:16HI Bianca,
I'm sorry about the bad service you received at our store as well as online.
As discussed, I will escalate this matter to management to prevent such an incident from happening again in the future.
I'm happy that you finally got the cellphone that you were looking for and I hope you had a good time on your birthday.
Thank you for choosing Game.
Kind regards
Mlindeli Ngcana
Game Online Support: Tel: ***Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)Game Sure Extended Warranty Enquiries: Tel: ***/ ***
www.game.co.za
I'm sorry about the bad service you received at our store as well as online.
As discussed, I will escalate this matter to management to prevent such an incident from happening again in the future.
I'm happy that you finally got the cellphone that you were looking for and I hope you had a good time on your birthday.
Thank you for choosing Game.
Kind regards
Mlindeli Ngcana
Game Online Support: Tel: ***Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)Game Sure Extended Warranty Enquiries: Tel: ***/ ***
www.game.co.za
Game's reply14 May 2019, 11:16
Official
HI Bianca,
I'm sorry about the bad service you received at our store as well as online.
As discussed, I will escalate this matter to management to prevent such an incident from happening again in the future.
I'm happy that you finally got the cellphone that you were looking for and I hope you had a good time on your birthday.
Thank you for choosing Game.
Kind regards
Mlindeli Ngcana
Game Online Support: Tel: ***Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)Game Sure Extended Warranty Enquiries: Tel: ***/ ***
www.game.co.za
I'm sorry about the bad service you received at our store as well as online.
As discussed, I will escalate this matter to management to prevent such an incident from happening again in the future.
I'm happy that you finally got the cellphone that you were looking for and I hope you had a good time on your birthday.
Thank you for choosing Game.
Kind regards
Mlindeli Ngcana
Game Online Support: Tel: ***Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)Game Sure Extended Warranty Enquiries: Tel: ***/ ***
www.game.co.za