Bad service on faulty Defy fridge

I bought a Defy fridge/freezer in July 2025 and already it is not working. The fridge is not cooling, and the freezer is as if it isa fridge. We are without a cooling appliance since last week and it has been reported on 15.11.2025 Game Branch G165 Witbank Highveld Mall.

This is still a brand-new product, and it is already giving us problems. How can Defy be proud of such products. Also another client reported a Defy washing machine not working at the same time, does this mean that Defy products are not of such quality that it can be trusted even if it so expensive. I need my product to be attended to today as it is already the 3rd working day as the salesman said three working days. it's unacceptable to pay such an amount for supposably trustworthy products and not even 6 months after purchase it is not working. The other issue is that we are not even offered another fridge to use while this one is out of order.

Please be so kind as to give attention to this matter today. I need the fridge /freezer to be replaced and not repaired seeing that it is still in warranty time.

Product information: Defy part number *** AP

Defy Fridge DFF547 Number: 681916