BAD SERVICE/ NO SERVICE FROM GAME ONLINE & HI-SENSE

We bought a hi-sense washing machine from game online for R7000 now 6 months ago. We logged a complaint 1 month ago that the washing machine door would not open and received a ticket number. Game customer service said they would send a Hi-sense technician 3-5 working days later. Due to the kids wet washing in the machine, we asked the lady if we could try and open it as we couldn't leave the wet washing in it. My husband got the machine open, but it damaged the door plastic a bit. We sent pics on email. A technician from Hi-sense came to us almost 2- 3 weeks later. His report said :- Damaged door+ Customer damaged door. Even thou the route cause was that it wouldn't open! When testing the door, he closed it too..upon him opening it, the silver door lock stayed behind..he said yes, the door won't open!! We have an email trail with Game online and Hi-sense ..called numerous times only for customer care to say they are logging notes! It's been over a month now and no Manager has called nor has anything happened with regards to the new machine! This is really bad service ..no working washing machine..but we must pay our game account!!?