Bad service no help or joy store has dropped it's level60

Bad service

Game gateway has been sitting with my credit voucher for the past two weeks and more after complaining about the chest freezer since June I logged a ticket once the credit was approved game gateway calls me almost each second day and it's a new staff member and they all say " hi mam your documents were put on my desk I am not sure why but will forward to relevant person then I get empty promises I will get the chest freezer and now I have emailed and called numerous of times but no one helps me I have waited so much time and airtime though they siting with the voucher I do t want the money back but chest freezer so everyone is now ignoring me totally and the staff at game gateway that keep calling me got no idea what they saying or doing.i am so furious no one is helping me they all shut me out but my documents are with them including the credit note it's passed for.