Bad Service / Lack of Communication

I am very disappointed in Games service and how management handle issues, so last year the 22nd October 2017 my husband and I bought an 8KG Bosh condenser tumbler at Game in Festival Mall Kempton Park, everything went well. About the 2nd week of December 2017 the tumble dryer decides to go and nothing is working, we took it back the first week of January 2018 to get it fixed, a technical came out about 3 days later and said it was the belt on the tumble dryer “reason was because I overloaded it” let’s do the maths my Bosch washing machine is a 6.5 KG and my tumble dryer is an 8KG HOW the hell can I over lode it!!! He will come back on Friday he say’s, sure all and well, my husband took leave for the Friday no one pitched up!!!!!

I then phone Bosch to find out what is happening because no one is coming back to us, to find out that they order the part from “Germany” and it will only arrive on the 26 of January 2018. Oh ok, that strange but anyways – then the part arrives the technician comes and “repairs the problem” surprise, surprise it STILL does not work – he then said he was a Subcontractor for Bosch and it’s the condenser that is broken.

My husband and I went to Game and ask please can you find out what is happening with our Tumble dryer and can you assist, yes sure no problem – WE WAIT AND WE WAIT but no PHONE CALL!! So I phoned GAME on Wednesday 30 January 2018 very irritated and annoyed first I wait for like 5 minutes for someone to ANSWER the phone eventually someone answer I ask to please speak to a manager, Israel is the floor manager for Game, and I let him have it, he said he will phone me back and find out what is happening!!! Again SURPRISE SURPRISE he does not phone me. I go to GAME after work to go and see him, I asked him why he never phone me back to see what is happening HIS reply was “Hilda from BOSCH phoned you” I said to him NO – NO ONE phone me from BOSCH NOR GAME – he looked at me and said yes she did!!!!!! He then phones Hilda from BOSCH and guesses what she said no I never phoned her!!!!! I LOST my cool!!! Israel then spoke to Hilda and apparently, BOSCH is on a strike – WHY did no one advise or tell me anything. Israel said he would phone me personally on Thursday YES that right guesses what he did not phone ME.

So today I phone BOSCH and the lady who answered said she will let the manager phone me back, I AM STILL WAITING.

GAME / BOSCH please can you advise me what is happening?????????

It’s been almost a month and no one can give me answer HOW hard is it either you replace or repair.

PLEASE, can a manager or someone who knows what they are doing please come back to me.