Bad service I Got from Game in Mall of the South

I bought my daughter a phone on the 26th of November 2021 as a birthday gift. It caused R1300. She used it for the first few weeks without any issues On first week of January the phone would not switch on , she then would left it for some time & eventually it switch back on again & on the 12th of January 2022 it just went dead. I then took it back to the store where I bought . I was booked in on the 3rd February 2022.

It was on the 5 March 2022 when I received a sms telling the phone is ready for collection at the store. To my surprise when I got to the store the phone was not fixed & on the reference paper it was written physically damaged & asked the lady on counter her name is Beauty, what that meant, she was as blank as me but suggested that we book it back for repairs.

On the 13 April 2022 I got an sms telling me the phone is ready for collection. But only managed to go in the store on the 25th April. When I got to the store the phone is not fixed & has a reference saying the charging point is damaged & it will cost me R1800 to fix & that they had called me & I declined that quote. Of which I never even got any call for them.

I insisted on seeing the manager of the store. He was then called to come to customer service but for some reason he was briefed on the matter on the phone before he made his way to & talk to me.

He finally came to see me his Name is Teboho & promised to call me back the following day cause he needed to take the matter ****her with his superiors & get to the bottom it. A phone call never came the following day & the day after only this evening at 18:15 pm I get a call from him telling me that he regrets to inform me that Game store can not help me on this matter & that he has spoken to his superiors & nothing can be done on this issue.

I bought my daughter this phone for school purposes. She is struggling with her school assessments & can't do her work because of this incompetence. I've been sent from pilar to post . Only to be let down by such a reputable company in this way.

Phone bought on the 26 November 2021 & is dead on the 12th of January & the store doesn't want to take responsibility, REALLY ????