Bad service - Hiding behind policy

I see by the amount of complaints that not much will be done but here goes. I bought two new Tablets for my kids at varsity. I bought the special on 14 Aug knowing stocks were low. The kids were not at home for the weekend and as it was a present I did not open the boxes. My daughter came home and when she opened it nothing was wrong and I send the other one to my son. He phoned me that Sunday night saying that there was something wrong with the tablet and he will bring it with him next weekend when he came home. On Friday afternoon (28/8) we took it back to Game just to find out that they will not listen to my story, I damaged it and it had to be send to the supplier, I have to wait 21 days for something that should not be damaged and I paid a lot of money for.<br> All I can say is that I now know why shopping at Makro is such a pleasure. I advise anybody from buying anything from Game.<br>