Bad service game store

Good day I was so overwhelmed by a bad service that I received from game store cresta. I ordered a Trojan online my pick up store was cresta. On the 09 February I received an Email stating my order was ready for collection. When I got to the shop I was advised that they don’t have any on stock another branch will deliver my Trojan. I was furious cause an email started that my order was ready for collection. I advise them that I’m not leaving without my Trojan. They advise that they’ve got one on display then I agree to take that one. I had to wait for an hour for them to cancel my online order. After all the hustle they had a new one on stock . Eventually I end up buying a new Trojan cash. If they had called me to advise that they don’t have any stock non of this would have happened. They are very lazy cause they had Trojan on stock. This kind of service is unacceptable from a big company like Game. Your stuff members are ***********. I’m still waiting for my refund. See attached receipt.