Bad service game store alberton city

I was at game store alberton for more than 2hours for them to resolve something that could have taken 2minutes like how did it at store the manager by the name of carvenshee was very rude and told me he deals with more costumers how can he remember me whereas he assisted me with my transaction last year December but he doesn't know how pay just now payment works apparently his employees says he did wrong how I bought last year he says he doesn't remember how so I paid