Bad service game

Good day all,

I have been waiting for my Defy 10kg toploader to be repaired for over 40 days a delay which was due to a part that had to be purchased on the stores part but no communication and after numerous run arounds with the store a consultant at game offered an exchange on the basis that a unit be available to do so, shortly after this I received a call to explain the part is suddenly received and technician arrived next day with a part that looked like it was stripped from a used machine. After the repair job the machine was barely able to complete a single wash cycle. Went back to store and the consultant brushes me off because they say this is the supplier(Defy) problem. This is totally unprofessional guys!! How did u not realise that I am not in business with defy . .I purchased the washing machine at Game . I am fed up and can not tolerate any further excuses. Please refund me my cash or give another machine. Please call me on *** Mrs William's.