Bad service Game Canal walk and Defy.

Refuse to repair or replace my Defy microwave I bought on the 2 June 2024. According to the Game customer service consultant said Their service provider Defy don't want to repair it because of roach infestation. This is bad service. Why didn't the sales consultant tell us that they don't repair if it breaks because of roach infestation. This sales consultant even sold an extended warranty for 3 years which will expire in 2029 which is useless for me now. Now I have a 11 month old microwave paid for R1499.00 plus extended warranty worth R249.00 which is all useless to me.