cJ
chrissie J

1 reviews | Active since Sept 2015

09 Dec 2018, 13:24

Bad service Game

Game Wonderpark gauteng Amberspinefurniture

Dec 9, 01:46 PST

9 December 2018 Today I went to Game Karenpark ask I dont have slip but on 07/07/2018 I bought a cell and printer on my gift card remain R833.86. Gift card nr 45G ********** ********** 001 and in July or August 2018 I bought a lawnmower at Game Karenpark and lawnmower is not working something burn it was smoke coming out of machine. I explain they can use barcode of lawnmower and giftcard nr to get the date that I bought the lawnmower. I went to customer service and the refer me to information they told me they can't help me. I am very upset 3 months and lawnmower is not working R1299. Down the drain What kind of staff and a manager one of them treat and not assist in this matter. Caroline and Donald at information I am not leaving it here C Joubert ********** 816

0
Replies (4)
Game
Game's reply10 Dec 2018, 09:30
Official
 Good day, 

We are pleased to inform you we have received your enquiry/complaint at  Game/ DionWired Customer Care. We apologise for any inconvenience caused. 

We have logged your request with reference number  #18882   

The matter will be referred to Senior Management who will contact you to discuss this matter. Please allow 24 hours for a response. 
Please do not hesitate to contact the Game/ DionWired  Customer Care should you need any further assistance.  Thank you. 

Rina Taute    
Group Customer Service Advisor
MASSDISCOUNTERS, t/a Game and DionWired 
Tel: ***73 / Fax: *** 

E-Mail: *** 

Best regards,

Game
Game's reply10 Dec 2018, 17:46
Official
A call has been logged for a duplicate slip.  In the meantime Management requested you to bring the item to the store so that it can be booked in for repairs.

 Rina Taute    
Group Customer Service Advisor
MASSDISCOUNTERS, t/a Game and DionWired 
Tel: ***73 / Fax: *** 

E-Mail: *** 

Best regards,

cJ
chrissie J's update27 Dec 2018, 14:44
Reviewer Update
2018/12/27 since I booked the lawnmower in I didn't receive any feed back 15 days my grass is not waiting for Game
Game
Game's reply28 Dec 2018, 10:08
Official
Good day

As discussed with management the matter has been attended to.
 Regards
 
Group Customer Service Advisor
MASSDISCOUNTERS, t/a Game and DionWired 
Tel: ***73 E-mail: ***  

Best regards,