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Ebrahim T

1 reviews | Active since Feb 2015

25 Feb 2015, 18:58

Bad service from various stores

Extremely disappointed by the service received by the Bayside, Stellenbosch and Somerset stores.<br> <br> we went to the Bayside store for the Blackberry Z10 phone and it was told to us by Bradley that it is R1000 however they do not have stock but all store will charge the same price.<br> <br> I then drove to the Stellenbosch store as per Rejune and they had none in stock. Thereafter I went to the Somerset Mall branch and the had but only 1, upon them scanning the phone it came to R1500 and not the R1000 like Bradley said. I didn't not have enough funds with me at the time and was told I could come the next day to collect and pay for it.I then went and the phone was sold however I was given a demo at a discounted price. to my dismay I found out that it cannot browse the internet and do certain functions that I want the phone to do.<br> <br> I drove close to 150KM to and from the various stores and still sitting without a phone.The service that was given from these staff members were completely appalling, and as a loyal Massmart customer this is not the service that I would like to get.<br> <br> Please give feedback on what the reasons were to me having to travel to different stores.<br> <br>

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Replies (1)
Game
Game's reply26 Feb 2015, 15:45
Official
Hello Etoffar,

We acknowledge receipt of your complaint with reference *** and apologize for your inconvenience in this matter.

We confirm that Bradley, Sales Manager at Bayside personally spoke to you about this matter and he even called all the stores to find out if there is stock anywhere.

Only the white Blackberry z10 was mark down to R1000 as it was discontinued in all the stores that is why there is no stock available.

We trust that we will be able to assist again in the future.

Regards.

Rina Taute
Group Customer Service Advisor
***
Tel: ***73