Bad service from Rini and Claudio at Game West Coast Vredenburg Mall

I will never set a foot in Game in Vredenburg Mall, firstly when you phone them and when someone eventually answer, the Switchboard Operator is rude and bombastic. Her name is Rini, where ever have you heard of a professional business workers call you lovey or sweety, that is so unprofessional.

I wanted to apply for a contract phone at Game, they said they are keeping the phone for a customer but of he do not pitch the next day, i can come in to apply for the contract. The next day i phoned Game and the Cellphone department guy by the name of Claudio told me the customer did not fetch the phone so i can come in to apply for the contract. I drove all the way from Moorreesburg to Vredenburg, when i got there, Claudio told me Vodacom is offline, he could have phoned me while i am on my way to tell me they are offline, so i had to hang around in the mall, i had to phone them or go into the store to hear if they are online yet, Claudio never once phoned me. I have a business in Moorreesburg to run, so at lunchtime i decided to go to Langebaan to attend to other important stuff, not once did someone phone me to keep me up to date, when i wanted to speak to a manager Rini told me the manager is standing in front of her, before the "manager" took the call Rini discussed me with the person while i overheard everuthing, so when i asked to speak to him and the person answered i asked him if he was the manager, he said no it is Claudio speaking, so they did not want me to lay a formal complaint with the manager.

This went on for 3 days no communication from Game's side, so i phoned Game Head Office, then they were online and told me my i have little credit as i do not believe in opening accounts and that i can get the contract but i have to pay in R16 200, why would i want to apply for a contract phone but i have to pay in that amount of money?

Up to today no one has phoned me to offer me anothet contract or device.

So i suppose in this economic difficult times Game's businnes in Vredenburg Mall is excelling, they do not need business that is why they can treat their potential customers as ****.

Thank you Game Vredenburg Mall for your service, no i cannot complain about service because there was no service given.