nS
natasha S

1 reviews | Active since Nov 2013

08 Jun 2019, 10:55

Bad service from manager and regional

Good day

Hope this mail finds you well. I went to purchase a laptop last week sunday 02/06/2019 and the service I received Mkhambi Ntyingila was uncalled for. Game policy and adverti*****t shows that they can beat any price but while doing that they dont say treat customers badly. I insisted from Dominic Sekobane to phone the store manager when calling him he didnt answer I then insisted to speak to the regional. We got hold of him and he said he will personally come back to me. Guess what now I can understand why the service in Game is so poor its because they follow their example. I would like feedback from anyone in game management. This is very bad that a customer should ask for assistance after spoken to a regional manager.

Feedback asap Natasha Stander ********** 352

0
Replies (2)
Game
Game's reply09 Jun 2019, 09:45
Official
Hi Natasha, 

I'm so sorry for the service you received with regards to the laptop you bought. 

It's disappointing that you received no call back from the regional manager. Please know this is certainly not how we want our customer's to be treated. 

Please provide me with the store name and your email address as your contact number is not visible. 

Kind Regards Suhayfa GabrielsGame Online Support: Tel: ***
Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)
Game Sure Extended Warranty Enquiries: Tel: ***/ *** www.game.co.za


Game
Game's reply11 Jun 2019, 18:10
Official
Hi Natasha,

I trust this message finds you well.

As your details are crossed out, please email the store name and your contact details to *** and put my name in the subject line. 

I look forward to hearing from you.

Kind Regards  Suhayfa Gabriels Game Online Support: Tel: ***Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)Game Sure Extended Warranty Enquiries: Tel: ***/ *** www.game.co.za