JT
John T
1 reviews | Active since Oct 2020
14 Oct 2020, 17:56
Bad service from ivan
Game northcape mall very bad service ever..i bought iterms worth R20237.97 they sold my washing machine after i paid i had to fight for them to get me another machine then i spoke to Sanete regards to my home theatre she advised that Ivan will contact me but nothing hence i decided to return everything i had purchased from them and get my money to go spend it were i will be valued and Ivan was so RUDE
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Game's replyOfficial
15 Oct 2020, 07:36Firstly I would like to thank you for taking time to give us feedback on the experience you had in our store. At Game we take customer’s complaint very seriously as we fully understand that our business success is dependent on happy customers and good customer service. What happened is totally unacceptable and having a member of management involved makes it even more serious. It is embarrassing to get feedback such as this, as we ensure that our team members are trained and equipped with the knowledge to assist customers. Please accept my sincere apology. Senior Management will contact you to discuss this matter.
Rina Taute
Group Customer Service Advisor
MASSDISCOUNTERS, t/a Game
E-Mail: ***
Rina Taute
Group Customer Service Advisor
MASSDISCOUNTERS, t/a Game
E-Mail: ***
Game's reply15 Oct 2020, 07:36
Official
Firstly I would like to thank you for taking time to give us feedback on the experience you had in our store. At Game we take customer’s complaint very seriously as we fully understand that our business success is dependent on happy customers and good customer service. What happened is totally unacceptable and having a member of management involved makes it even more serious. It is embarrassing to get feedback such as this, as we ensure that our team members are trained and equipped with the knowledge to assist customers. Please accept my sincere apology. Senior Management will contact you to discuss this matter.
Rina Taute
Group Customer Service Advisor
MASSDISCOUNTERS, t/a Game
E-Mail: ***
Rina Taute
Group Customer Service Advisor
MASSDISCOUNTERS, t/a Game
E-Mail: ***
JT
John T's updateReviewer Update
28 Oct 2020, 14:59Till this day i dont get ur manager to call me
JT
John T's update28 Oct 2020, 14:59
Reviewer Update
Till this day i dont get ur manager to call me