bad service from game jabulani mall

we have received funding from GEP and we did a quotation with game store jabulani Mall the quotation was for a laptop and car washing materials which all cost more than R20 000 our funding was approved and they wanted to make payments to game today but Gauteng Enterprise Propeller wanted Game banking confirmation letter so that they can proceed with a payment we went to Game Jabulani Mall where we initially got a quote from to ask for their banking confirmation letter we were send from pillar to post and we spoke to a floor manager Nomqhibelo who wanted to type a letter how do you type a confirmation of banking letter because you have to get it from the bank you bank with, the GEP wanted a bank confirmation letter because there is too much ***** outside they wanted that confirmation letter yet Jabulani Game wants to type it, even if it was not done by them they could easily called the head office to get the letter from the bank they bank with and emailed it to jabulani so that they can be paid, i thought its a definite sale for them to have missed it out, such a disappointing act we lost that payment today because of their ill informed and poor service now we have to deal with this thing tomorrow instead of today i am so disappointed maybe if I went to the glen mall or Southgate i wouldn't have received such service one try to boost people around us but this is what they giving us Just Unprofessional please to rectify this contact mphikeleli at ***