Bad service from Game, Gardenroute mall, George

<p>On 23/01/2015 I bought a LG 49" uhd 3d Television set from above mentioned shop, with a 2 year garantue. In December 2016, while watching TV, I heard cracking noies from the TV. At first I thought it was in the story line, but after investigation, I found cracks on the back panel. I went to the shop, and one of the sales persons told me that there is a 2 year garrentue on the set, and asked me to bring it in in Januarie, since hey were very busy, and the manufacterers arte closed. On 19/01/2017 I took the tv in at 11:00. I was still watching a storie that morning, and the screen and picture was fine. The saleman asked on the trolley guys to assist me in bringing the tv into the shop. He took a trolley, and after taking the tv from the cars backsheet, he chucked the tv into the trolley. I asked him to leave the blanket which I covered the tv for the travel on the tv. He said, no need, Game is going to give u a new tv. Wilest walking towards the shop entrance, I saw the tv bouncing around in the trolley. <em>Close to the entrance, he used his one hand to support the tv, that was close to the cameras. Then the salesman plugged it in and I saw damage marks on top of the screen, and a piece of the screen is chipped off. and there was a line running through the tv. He said to me that shows the tv was dropped. MY wife then also told him, that the screen was fine in the morning, and he must check on the cameras. He declined that and book the tv in for repairs. I havent heard from them again, and on 08/02/2017, after 21 days as indicated on the works order, I went back to the shop. There we had an arguement about the time the tv spent there. they insist that it is 21 working days, but the paper work I have and adverts in the shop, states 21 days. They said they called me, but on my phone no calls are logged from Game for the 7 th. I tried to call the mananger, but he was not available. I called the head office of Game and a very friendly lady took my details and will tell the George mananger to call me. That was on Friday10/2/2017. On mondat 13/2/2017 he called me, and wanted to send me photos of the damage. I went in the next day, , but he was not available. I then went in on Wednesday, 15/2/2017 and he showed me the photos of the damage and that it will cost R7000.00 to repair, He insisted that the TV fell, but it did not. My whole family staying with me, are prepaired to under go lie detecter tests. I said to him NO, it did not fall. He can come to my house and I will show him how high the cabinet is, and if it did fell, there would be damage o the tiles, because my cabinet is high. There is no damage to the tiles, but till he insisted that the TV fell. I asked him to check the footage of his security cameras, but he declined, saying it will be no use. All I want from them, is to repair my screen, I will accept the cracks on the back. If I knew I was going to be treated as a **** and a cheat, i would have not taken my TV in for repairs. I have a TV, and I do not have a TV. He wants me to claim from my house insurance, but that would be lie, because the TV DID NOT fall while in my house. If this is the treatment I am going to recieve from Game after spending thousands af rands in there brances, I am NOT going to do bissinus with them ever again, not even byuing a packet of chips or a cool drink, I AM NOT A **** OR A CHEAT, AS THEY CARE ME MAKING OUT TO BE.</em></p>