Bad Service from Game - defaulted products being sold

On the 7th of July 2017, I purchased a Hi Sense refrigerator from Game at Gateway. In December last year the Fridge started over freezing, bear in mind that the temperature was no adjusted and the fridge was on factory settings since it was delivered. We then went into the Game store at Gateway and spoke to one of the consultants who advised us that this is how the fridge works, it will freeze and then automatically within days it will defrost on its own. ( weird!!, but what the hell I'm no fridge technician) so we went with what we had been advised. Little did we realize that 2 months later the freezer of the fridge is frozen shut with all our food in it. I had contacted the Game store on 5th of March and spoke to 5 different people before some who knew what to do could assist me. I was advised to email the POP and my physical address to ********** and a technician would come out and look at the problem. On the 7th of March there was no feedback so i decided to contact the store once more, again nobody seems to understand the process and which person is the right individual to assist with my query, from speaking a Game consultant to then moving on to a Hi-Sense sales rep and back to the Manager of Game it is 8 days later and I have still not been assisted. THIS IS PATHETIC!!!!! considering the fact that i explicitly informed every person that I spoke to that my food is frozen shut in the fridge and i now have an additional cost of purchasing meals every day. I WANT GAME to please come and collect their partners Ridiculously made product and give me a full refund for the Fridge as well as My food items.