Bad service from Game

3 November 2021 I called Game Store contact centre and requested a settlement amount. I was given the amount and went to pay the settlement at Brooklyn Game Store. I was than told to send a proof of payment and request to close The account at *** . I did on the 4th November 2021. On the 12 I received a statement from Game that says I must pay R202 and my account is not closed. I went to enquries at Game Wonderpark and they called the contact centre and indeed the account was not closed. I have paid the whole balance and requested the account to be closed but nothing.