BAD SERVICE FROM GAME BEL-AIR MALL, NORTHRIDING

I bought my first ever decoder with installation in Nov 2014. The consultant @ Game (Bel Air centre) told me that she will appoint a company to install. Sure thing, a day later two men came through and \installed""; but I wasn't aware of this until now when I was about to move out because I trusted Game/ Dstv to hire people who can be trusted. I logged a complaint on the 06/10/2015 with reference ***0. Angel called and escalated the matter; then I spoke to Isaac who gave me high hopes that I will be given a new dish; he contact number was *** @ 17:05 and 17:18 on the 07/10/2015. However; days went by with no form of communication thereafter until I went to the store and spoke to Themba and Rudy (manager) who were not helpful and showed no remorse and made it seem like it was my fault that they sent ********** to install and that those people left an empty voucher. Rudy did not even try to check which contractor was sent to my place to install. Rudy did not help and he was just so arrogant. I want a new dish because I paid for it; GAME organised the installation;it shouldn't be a customer's problem!"""