Bad service from GAME

On the 28/Oct I reported to Game that my Hisense TV screen, after 14 months into the 48 months of the offered guarantee, just packed up, not working. The following day Game informed me that they sent my complain to the relevant department and that that they would revert back to me. One week latter on, since I got no feed back from Game. I sent another email telling them my frustration over their reply, that no one even bothered to email me with some info on the status of the call; no reply, no call, no email, just silence, Today 19/Nov3 weeks into this debacle, I emailed Game again informing them that their service sucks. I am still waiting for them to tell me what is going to happen; is a technician coming to check the screen, are they going to collect it to take it to a workshop? Whatever. After they do that, I am sure that it will take some weeks to get the TV up and running. Just disgusting. About Hisense packing up within 14 months: really Hisense, is that all you give us. 14 months hassle free product? Hope that they aren't going to claim that the fault isn't cover by the guarantee. Let's give them the benefit of the doubt.