BM
Busisiwe M

1 reviews | Active since Jun 2015

05 Jun 2015, 14:54

BAD SERVICE FROM GAME

I went to purchase Powerball on Friday 06/05/2015 around 2:20 pm. I asked the operator for the power ball paper as the were none available on their usual display counter. She gave me one paper and I asked her for another paper, with attitude she turned around and asked me, who is the other paper for. I told her I needed 2 for myself and 1 for the other customer that was standing next to me.<br> <br> She gave my 2 papers and didn't give the other customer hers. while I was standing on the line, I hear another customer (a gentle man) asking for the paper and she also gave him attitude. When it was my turn to be assisted by her, I asked her if the store was short of these papers and why was she giving every customer that asked for the paper an attitude. She looked at me with such a mad face full of attitude, and said that( when she asked me how many papers I wanted, I told her 2. I never said I wanted 2 for myself and 1 for the other customer) Now while me and this operator were arguing, she kept on asking me ( ARE YOU DONE, ARE YOU DONE) Mind you HER COLLEAGUES WERE around while all of this is happening, NOT A SINGLE ONE OF THEM SAID A WORD. I HAVE NEVER HAD SUCH BAD SERVICE FROM GAME.

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Replies (1)
Game
Game's reply05 Jun 2015, 17:04
Official
Hello bmnyamana,

We acknowledge receipt of your complaint with reference *** and would like to apologise for any inconvenience caused.

This matter was referred to the store management of Game Mitchell's Plain, who will address the matter in store.

Regards

Herman van der Berg
Customer Service Advisor
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