GM
GRAHAM M
1 reviews | Active since Feb 2016
17 Aug 2020, 14:38
BAD SERVICE FOR FAULTY ONLINE PURCHASE
I purchased a Samsung 13KG Top Load Washing on 26/06/2020- Order details #***- the machine was delivered and 4 days later became faulty when my daughters logged a fault and was told that a technician would be coming to exchange the machine for another one. To date and after various calls to the call centre giving the same details to different people, nothing has transpired.
It is now 2 MONTHS later and Game Stores hasn't even had the decency of calling me. Total silence from them.
I would like to say how disappointed I am in them and they lack of service!
Helpful (0)
Replies (2)0
Replies (2)GM
GRAHAM M's updateReviewer Update
17 Aug 2020, 16:34Thank you. It would be greatly appreciated.
GM
GRAHAM M's update17 Aug 2020, 16:34
Reviewer Update
Thank you. It would be greatly appreciated.
GM
GRAHAM M's updateReviewer Update
20 Aug 2020, 19:58I am greatly distressed in the way Game is attending to this matter, which is NOT ALL. It is now 3 days later since my review and only to receive a call today from customer service to my daughter advising that this complaint was not lodged previously and that it will only be logged with a technician today.
This after I have provided my reference number which is 590916 and speaking to numerous people each time my daughters called in and had to explain every time the same story and being told that someone will come out and do the exchange!
Please can someone explain to me what the delay is. I have been told its due to the lockdown but to take 2 months, lodge a review here, get a call which was total nonsense.
I have spent a large sum of money purchasing this washing machine, not because I want a new one, BUT because I NEEDED one urgently due to my old one packing up! Two months. Unbelievable!
Please note that I am a pensioner and this is very distressing to me.
Game needs to step up with their customer service.
This after I have provided my reference number which is 590916 and speaking to numerous people each time my daughters called in and had to explain every time the same story and being told that someone will come out and do the exchange!
Please can someone explain to me what the delay is. I have been told its due to the lockdown but to take 2 months, lodge a review here, get a call which was total nonsense.
I have spent a large sum of money purchasing this washing machine, not because I want a new one, BUT because I NEEDED one urgently due to my old one packing up! Two months. Unbelievable!
Please note that I am a pensioner and this is very distressing to me.
Game needs to step up with their customer service.
GM
GRAHAM M's update20 Aug 2020, 19:58
Reviewer Update
I am greatly distressed in the way Game is attending to this matter, which is NOT ALL. It is now 3 days later since my review and only to receive a call today from customer service to my daughter advising that this complaint was not lodged previously and that it will only be logged with a technician today.
This after I have provided my reference number which is 590916 and speaking to numerous people each time my daughters called in and had to explain every time the same story and being told that someone will come out and do the exchange!
Please can someone explain to me what the delay is. I have been told its due to the lockdown but to take 2 months, lodge a review here, get a call which was total nonsense.
I have spent a large sum of money purchasing this washing machine, not because I want a new one, BUT because I NEEDED one urgently due to my old one packing up! Two months. Unbelievable!
Please note that I am a pensioner and this is very distressing to me.
Game needs to step up with their customer service.
This after I have provided my reference number which is 590916 and speaking to numerous people each time my daughters called in and had to explain every time the same story and being told that someone will come out and do the exchange!
Please can someone explain to me what the delay is. I have been told its due to the lockdown but to take 2 months, lodge a review here, get a call which was total nonsense.
I have spent a large sum of money purchasing this washing machine, not because I want a new one, BUT because I NEEDED one urgently due to my old one packing up! Two months. Unbelievable!
Please note that I am a pensioner and this is very distressing to me.
Game needs to step up with their customer service.