AN
Amanda N

1 reviews | Active since Feb 2013

31 May 2018, 08:12

Bad service & empty promises

Over the weekend I bought the following items from Game Vincent Park worth R35 000 of which it was the deep freezer, stove, and 2 tv's. I was told to pay for one installation and promised the other tv would be connected free of charge . I was promised that the tv installer would be at the house Monday. No one arrived on Monday and on Tuesday the installer arrived but refused to install the tv's saying he was told to install only one tv and left without having installed anything.

0
Replies (2)
Game
Game's reply31 May 2018, 10:07
Official

We acknowledge receipt of your complaint with reference ***1 and apologise for any inconvenience caused.

Senior Management will investigate this matter and will contact you to discuss this matter.

Regards.

Group Customer Service Advisor

***

Tel: ***73

/rt

Best regards,

Game
Game's reply31 May 2018, 13:15
Official

The Store have contacted you and explained that the installation was not paid for. You will pay via EFT and installation will then take place tomorrow

Regards.

Group Customer Service Advisor

***

Tel: ***73

/rt

Best regards,