Bad service

We all appreciate the efforts that game stores are taking but they should decide on what they wanna sell on their stores. I went to buy a dstv remote but to my surprise I was told that the remote is not part of essentials, fair enough but they selling all the accessories of the decoder (cables, lnb etc) except the remote. I phoned their call center while I was still in the store to find out about this stupid idea, the call took about 20 minutes. The call center agent tried to help but we had no luck.

It sounded bit stupid to me, in other words they wanted me but the whole decoder for the remote how stupid is that. Is like saying to me you can buy coffee and sugar but you cannot buy coffee separate, where's the logic on this whole thing? They promise to sort it out and come back to me but whoever who approved this stupid idea what was he thinking or the person who's passing this message to customers cause to me it doesn't make sense. If this thing is sorted out it means I have to drive back +-12km to buy a R100 remote, this will be a costly remote.i lways support game alberton mall cause is only 5 minutes from my work but after this I don't see myself going back to game stores again in my life. Hope this gets resolved fast before other customers experience this bad service.