Bad service

I bought goods onlone at game on the 29th of November there was 5 items and of the 5 items only two items were delivered of which was Lenovo laptop that's seals was broken when the item was delivered I than called the online call Centre to inform them about it I was told it will be picked up from my home and a a replacement will be sent I phone them almost two times a day as the other three items were still not delivered and they still haven't collected the laptop I have started paying for items that I still to date haven't received..I have never in my life received such poor horrible service in my life I'm disgusted at such a well known store.No can answer me as to where the other items are and when it will be delivered and it's going for almost two months.I asked the lady assisting me where is my compensation for buying airtime to call them all the time and waiting almost two months for goods that I'm paying for...Im so tired of being messed around and than I get promised that I will be called back but yah as I said the service for game is below horrible