Bad Service Delivery

Good day,

I've made an order, ref ***, on the 7th on May 2020. The delivery was to be done within 5-7 days. I waited and waited.

Finally, when I called on Friday, the 15th,one of your consultant told me that the things I have ordered are out of stock.

How can something ordered 2 weeks ago be out of stock? Why didn't anyone call me and advise that the items are out of stock? The consultant suggested there is nothing they can do and can't replace the item with the best matching one.

Can someone who knows what the story is get back me asap.

I ordered the items I did because they are essential and I wanted to use them for my child's school. Now, I'm stuck, his work is stuck also. He can't learn and simply because of someone's else incompetence.

I need answers, deliver, alternatives, anything you can offer for me to be able to move on.

My number is ***. I will be expecting a call soon. I've waited 2 full weeks and I can't wait any longer!!! I've been very patient and I always want to resolve issues with the service provider first before I take the matter anywhere further. I hope it won't get to that on this matter.

Thank you. PS. ***