Bad service continues

Its been three weeks since I took in my brand new vacuum and made the below complaint and I received one phone call saying that the matter will be escalated blah blah blah the only reason they say this is to shut you up. I have not heard a word from game in Klerksdorp in three weeks and I am still waiting for my brand new vacuum to be returned to me.

I bought a Genesis vacuum cleaner for R3000 on the 26 of December 2023, not even two months later it did not want to switch on and mind you it only gets used once a week so maybe after 7 uses it didnt want to switch on after it was used half an hour yesterday 19 February 2024. Took it back to Game klerksdorp (Flamwood walk) they checked it and then it started but I said I dont care if it started then it wasnnt starting at home after we tried everything so that means something is wrong with it and I was told straight to my face they are not replacing it and they not giving my money back. after I insisted they do something they said the tech will look at it and let me know. so now you want to fix something that is not even two months old and when I asked when i will get it back i was told its stocktake so she doesnt know. Now I dont have a vacuum that I paid for R3000 for an unidentified amount of time because just like games service the quality goods has also gone to ****. This is why Game is always dead quiet because of this. So well done Game you are driving the very little customers that you have left also away.