Bad service continues!!!!!!!!!!!

It is now 227 days ago that I have logged a call for repairs to my Defy washing machine that I purchased at Game. I am still stuck between bad service and accountability. Macdonald who I discovered is a technician for defy and he advised that he was sent by Jan Van zyl to take pictures.. durher.. and that without my consent and for what. Why did he not send him to repair if he was concerned. Macdonald was the last technician to work on the same repair repeatedly. I am stuck between bad service, empty promises and accountability for both Game and Defy. I have also wasted a year of the warranty whereby nothing was done or contact made. I would like to know what happens in this case as I have trusted both Game and Defy over the years and all you get is bad service. How much more can one be patient. I doubt if I am the only one that has received such bad service from these companies in order to run out the warranty. Defy did exactly the same and you have to continuously log a call and nobody appears and when you log again they advise you that the warranty is over. No accountability. If you do not record your information you are trodden on. What happens to the trust when you initially purchased the item from these companies. Sadly it is nothing about the customer!!!!