BAD SERVICE CELLPHONE SECTION GAME VAAL MALL AND GAME THREE RIVERS

BAD SERVICE CELLPHONE SECTION GAME VAAL MALL AND GAME THREE RIVERS 11 03 2020 I went to game in Vaal Mall to get a cellphone contract with all the relevant paperwork required. I have a very good credit record and constantly get phone calls daily on offers. I was assisted by a man who introduced Bra Sol. I wanted the A30 dual sim deal with 125 airtime and 10 GB per month. I gave him all the required docs and filled in the paperwork. He said he had the phone in stock and asked me to wait around vaal mall for an hour. An hour passed I had no feedback. I went back to game after 2 hours to follow up and he now told me the phone is not in stock and I must go to three rivers game to collect it. When I arrived at Three rivers the lady that assisted me told me I was not on the system she will have to start from scratch with the application and I will have to wait again. I waited around three rivers and went back after an hour. She then told me the phone deal done at Vaal mall clashes with the colour selected when she does the application and the person that can assist her to sort it out from their head office in Durban is out and she does not know when she/he will return. She said she will call me today or tomorrow morning to collect the phone. This did not make sense to me I then when back to were it all started at Vaal mall and ask Bra Sol what is going on as when I left he told me the application was done I just needed to collect the phone. He then told me he did not do the application he made a deal which clashes to the one being done at three rivers. He says he advised the lady at three rivers to call the head office in Durban to get assistance. 1. I am extremely disappointed at the service received from Bra Sol as he told me initially the application was done I just needed to collect the cellphone from three rivers. My whole day was wasted in petrol driving up and down. 2. It is very disappointing that at game such a big company only one person at head office can assist with such cellphone deals issues. 3. I am also disappointed at the level of service provided at three rivers. To me, it looks like employees at the game cellphone department are *********** and require more training. Up until now I still have not had any feedback on the way forward regarding this!!!