Bad service

To whom it may concern

I took my faulty dishwasher back to Game Store, Ilanga Mall, Mbombela on 12 April 2024, after purchasing it 4 months prior to that in November 2023. Received by Thembiso.

On 2 May (3 phone calls), Game appliance person, Thembiso, told me it was not repaired yet.

On 6 May I went in personally and made a fuss as the time limit was unacceptable. The store Manager reassured me that she will personally see to it that action is taken and call me back. Until today 13 May no calls received.

Today, 13 May (a month later of delivering the machine for repairs), Thembiso in Appliance Dept. tells me that just in the morning he called and the maintenance department is waiting for a part to repair my dishwasher. I then get the appliance manager, Arrow (dont know spelling), saying he will personally follow this issue up as hes not aware of the repairs to my dishwasher.

The customer care lady (a sweet lady) came to me and said to go see the Nataniel maintenance office in Nelspruit and speak to Excellent, to advise on progress. This I did, and upon arrival a gentleman, Moses, assisted and the dishwasher was already repaired, but, was never fetched by Game Store. Moses never received any calls from Thembiso and there was never any parts ordered or waiting for. He said that he only received the dishwasher 2 weeks prior. Game Stores could not even find my dishwasher upon collection from Nataniel Maintenance. But it was eventually taken in for maintenance. I collected the dishwasher today and the door to the dishwasher is badly scratched.

I called Arrow and he tried to pass the blame everywhere except to Game store personel incompetence and negligence. I also insisted on a new dishwasher, considering my 4 month old washer was in for repairs a whole month. This caused another explode of arrogance, saying reports are needed and and and ..... I have no time for nonsense when theyve wasted hundreds of rands of fuel for me to especially travel from Malelane to Nelspruit up and down, as no help is ever reeived telephonically. Let alone if youre lucky enough for them to answer the call.

Now Game Store is blaming Nataniel maintenance.

Please follow up this "circus" and can one for once and for all just receive service, instead of trying to act important and actually have a conscience, without any lies and playing the "blaming" game.

PS. Trusting that I will receive a brand new dishwasher considering it was only 4 months old and in excellent condition. In lieu of all the inconvenience and now a damaged dishwasher.

Regards