BAD SERVICE

20/02/23 (week1)went to Game (THE GLEN SHOPPING MALL) to report my tv that went dead on me,i didn't have a slip but was informed they could trace it with my bank statment,4days after still no luck so i looked for the receipt found it and emailed it. (Week2) Tried getting hold of Eric Nqaba, who was assisting me with no luck till on Thursday Antonio assisted and logged a call for me the LG guys came on Monday(Week3), sent me form to take to game as i needed to get another tv. Tuesday afternoon i went to game found Nqaba and he told me they need to he a credit note reference from LG and only then could they issue me with a new tv and further went on to say i should email them, why he couldn't cc me is beyond me never the less LG never responded to me. Sunday 12/03/23 i call into the store i get hold of Eric the min he hears its me his very abrupt and says ill call you Monday i havent heard from LG now im confused so since Tuesday he saw no need to follow up with LG and only she i called did he remember that he needs to follow up in these 3weeks I've spent my airtime, time and petrol going to game for a full 3weeks and cant seem to get them to sort out something so simple. When i called game again after speaking to Eric as i had requested to speak to the manager suddenly the person picking up would cut the call upon hearing id like to speak to a manager. I don't know if this is the kind of service game and makro condone as a group but I've clearly gotten no service whatsoever from Nqaba and game and i cant be sitting without a tv for an entire month as i have a toddler who enjoys cartoons. This is week 4 as i still await assistance from game.