Bad service

I bought a Hisense washing machine at Game Jabulani mall on the 10.06.2021 which I regret doing so because in November 2021 my washing machine started giving me problems by locking itself automatically , I reported the matter to the store was advised that the technician from Hisense will come to fix the machine but it took 2 weeks for technician to come to my house . I was not happy about that because my washing machine was still new to be fixed I expect to be given a new washing machine. It was fixes but in December it was broken again the door was locked it was hard for me to open the door. The technician came again and he replaced the door lock in January 2022 but 2 days after it was fixes sit stopped working there was no power . I switched it on again but there was still no power .

I'm not happy about the service I received from Game and Hisense because I called game Jabulani mall the manager was very rude by the name of Yankee then he hang up , I called him again he told me that the sales manager will call me back but no one has called me till today I'm the one who is calling Game and being assisted by Bheki and Siboniso . I sent an email to Hisense they wanted a repair reference number *** I sent it but there after Hisense did not respond to my emails. Within a year my washing machine has been fixed twice so it means it will be fixed for the third time. I don't want my washing machine to be fixed I want my money back I don't trust Hisense product anymore is like I bought a second hand washing machine.